DStv BUSINESS ENHANCING CUSTOMER EXPERIENCE

DStv Business has improved customer experience with the introduction of additional avenues through, which customers can get assistance whenever they need it.

The DStv Business call center operates daily 8 am-midnight enabling the customer service officers to respond to customer queries received through the customer service telephone numbers, emails, and also through the social media platforms day and night.

The call center can be reached on +254711066550 every day from 8 am to midnight. As always prompted, the calls are recorded for quality assurance. Armed with the smartcard number, the customers can also reach out to the customer service team via the email address kenyadstvbusiness@ke.multichoie.com which is responded to within minutes. Customers also have an option of filling the contact form accessed at https://www.dstv.com/business/en-ke/ where there is also the option of having a LIVE chat with one of the customer services representatives.

DStv Business customers can also be assisted efficiently through the company’s official social media pages and handles. The company has a presence on Facebook (@DStvKenya), and Twitter (@DStv_Kenya).

For those who would still like physical assistance, they can visit any of the Multichoice branches across the country located at Greenspan Mall, Sarit Centre Mall, Junction Mall, and Capital Centre in Nairobi, with one branch located in Nyeri, Mombasa, Ongata Rongai, Kisumu, Eldoret, and Nakuru respectively. The branches are open daily from 8 am to 9 pm on weekdays, 9 am to 9 pm on weekends and 9 am to 5 pm on public holidays. DStv Business customers can also visit MultiChoice Kenya service centers across the country.

DStv Business packages have been tailored to suit the needs of hotels, lodges, B&Bs, pubs, clubs, restaurants, and offices. DStv commercial customers’ businesses are at their best with superior world-class international and local entertainment to help them make their hotel, pub, club office, and serviced apartments the preferred top destination and deliver world-class entertainment.

Last year, DStv Business revamped its packages to cater to different business entertainment needs for this important commercial segment. The refreshed packages are DStv Stay targeting lodges and hotels, DStv Play targeting pubs and restaurants, and the DStv Work tailormade for offices.

“We remain true to our brand purpose of enriching lives as a clear purpose-led and technology platform business hosting the best of local and video entertainment curated for our commercial customers. Further, DStv understands that every business has unique needs and we have made it our business to ensure that your entertainment needs are taken care of based on our customers’ feedback,” said Multichoice Kenya Managing Director Nancy Matimu following the revamp.

Excellence in customer service is integral to DStv Business offering and the company is always striving to ensure that subscribers’ queries and feedback are dealt with in the shortest time possible leaving them with time to enjoy the superior content offering across the different bouquets.

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