KCB Bank Customers will now be able to redeem cash for their Simba Points after the bank honored customers’ requests to redeem their points for cash.
The cash redemption became popular after the spread of the pandemic with redemption of cash increasing exponentially.
Over 8.1million Simba Points have been redeemed for cash which was used to purchase food and household items.
The redemptions between March and May were seven times those in January and February, reflecting the increased demand as Kenyans sought relief from the effects of the Covid-19 pandemic.
KCB Group Marketing and Communications Director Angela Mwirigi said “In the face of certain challenges and a still-uncertain set of risks, we are providing support, as attractively as we can, so that every household can access financing through our Simba Points offering.
“During this time where use of money increases your chance of contracting COVID 19, we are encouraging our customers to use our digital channels as a safety measure, while at the same time you will continue earning Simba points, which you can then redeem” she added.
The redemption of cash has been able to cushion customers especially during the COVID 19 pandemic.
To register for KCB Simba Points Loyalty program, customers simply dial *522#, Select My Account and follow the prompts, download the KCB App from Google or Apple Stores, and select Simba Points from the menu, or visit a KCB branch, to fill in an amendment form and tick the registration for Simba Points Program field