Technology trends shaping the hospitality sector

Credit: Josephine Wawira​ Technology is progressively becoming the backbone of the hospitality sector, and the impact is significantly being felt by hoteliers in their interactions with consumers. Below are some of the trends shaping the sector, as highlighted on the 2018 Jumia Travel. Internet & Mobile penetration Mobile penetration in Kenya is 90.4% of the adult population, while the internet penetration stands at 83% as of 2017, putting the country on a global map as a leader in share of mobile internet traffic.Mobile Bookings Mobile bookings are on the rise…

KRA Media clarification

KRA notes with disappointment, the erroneous publication of a media article arising from a presentation tabled to the Parliamentary Departmental Committee on Agriculture on Tuesday 3rd, 2018. The misleading article published in the local daily’s Newspaper on Thursday, July 5, 2018 and headlined: ‘Firms hid behind sugar law to import drugs’ provides a distorted and inaccurate report of the KRA’s report to the Departmental committee as presented and duly tabled in the National Assembly. At the presentation session, the KRA Commissioner General, Mr. John Njiraini was clear on the period when the drugs allegedly…

Push the boat out of Diversity discrimination

Everyone in the workplace should feel welcome and empowered to express themselves so that they can contribute at their highest level. Having a large and diverse workforce, including those in the LGBT community, is smart business, but it can be tricky to operate smoothly. Approximately 1 percent of the Kenyan workforce identifies as lesbian, gay, bisexual, or transgender and 21 percent of LGBT employees report suffering some form of workplace discrimination. Hospitality employers should take certain steps to create a safe and inclusive work environment for all of their employees.…

Importance of innovation and digitization in growing tourism

Digital transformation has solemnly grasped the tourism industry, increasingly altering operations and customer relations in a sector that contributed 3.7% to Kenya’s GDP in 2017 and forecast to rise by 5.2% in 2018. The industry is experiencing a great deal of innovative disruption, with trends such as Virtual Reality (VR), Artificial Intelligence (AI), and mobile bookings and payments taking center stage. Expectations from tourists have been set high, and relevant stakeholders continue to adopt to the technological changes in a bid to provide pertinent solutions suitable for the new digital…